FAQ

Question: How long will it take to receive my order?

ANSWER: Orders are processed within 5-7 business days beginning the day after your order was placed then fulfilled to be shipped by the 7th business day (varies based on order). Business days DO NOT include weekends or holidays. Please reference shipping, store & refund policies for detailed information.

Question: Do you offer refund/exchanges?

ANSWER: Creations By Dee DOES NOT offer refunds or exchanges. Our products are made to order at the time of your order or custom made request. If an error is made by our team, we will happily correct it. ALL SALES ARE FINAL. Please note that Creations By Dee has the right to reserve refunds due to lack of not referencing shipping, store & refund policies for detailed information.

Question: Will I receive a 'Picture' of my custom order?

ANSWER: Yes. You will receive 1 'mock up' via email or text of your custom order once payment is received. This is the time that you can make changes and alter your order. Once confirmed and order is sent to print you no longer will be able to make changes to your order. Please make sure everything is correct with your order prior to confirming. WE WILL NO LONGER PROVIDE A MOCK UP BEFORE PAYMENT IS RECEVIED DUE TO STATUS OF NON-PAYMENT & TIME SPENT DISCUSSING DETAILS ABOUT ORDERS!

Question: what forms of payment do you accept?

ANSWER: Creations By Dee DOES NOT accept Cash App as a form of payment for online orders. We accept Visa, Discover, Mastercard, PayPal Google Pay & Apple Pay as forms of payment. The ONLY time cash and or Cash App will be accepted is at local pop up shop events. No exceptions. Please do not continue to ask us about cash payments.

Question: How do I place a custom order?

ANSWER: All orders can be placed on our website. Effective January 1, 2022 Creations By Dee will no longer send invoices via email. If you have specific questions prior to placing orders please send us an email at craftshandmadebydee@gmail.com

Question: do you accept partial payments?

ANSWER: Creations By Dee will no longer except partial payments. Payment is due at the time of your order when placed online.

Question: Do I have to create a paypal account at checkout?

ANSWER: No. This is optional. Creations By Dee utilizes the PayPal platform to accept payment. Your personal information isn't stored or saved.